Customer Service

Thank you for visiting Get Bit Custom Rod Building Supply.

We are passionate about building & supplying custom fishing rod components. We greatly appreciate the opportunity to earn your business and are committed to supplying you with brands you can trust. Fuji, Batson, Alps, Phenix, Liberty, and more! Our mission is to build relationships by providing a level of service that is second to none. We are extremely blessed to make our living in the rod building industry and couldn't be more passionate about helping others get involved.

Whether you are a first time builder or have built too many rods to count, please do not hesitate to let us know how we can help.


We stock over 15,000 SKU's and are constantly adding inventory to make sure we have what you need. If you would like to check if an item is in stock or out of stock, please feel free to email us at or call us at 407-542-7840. We are always happy to look up inventory for our customers.

If an item is out of stockwe will explore all options prior to notifying you. We stock 95% of the products listed on our website. On occasion we ship directly from a manufacturer to make sure you receive the fastest service possible. Please see our "Drop Ship" section below for more information on drop ships.

If an item is back orderedwe will send out an email notifying you of the back order with in 1-2 business days of placing the order. Upon emailing you about the back orders we will list what is back ordered and how we are processing the order to best serve you. Depending on the size of the order and item orders, we will either hold your order till complete, or ship out everything we have in stock. Please feel free toContact Usif you have any questions. We receive multiple restocking orders every week, and we are constantly adding depth to inventory to serve you as quickly as possible.

Shipping Rates

At Get Bit Outdoors we believe that shipping should be fair. We are constantly watching our rates to give you the lowest rates possible. The rates below are for domestic shipments and do not include Oversize Fees. Please seeOversize Feesfor more information on our fees.

Shipping will be calculatedat the time of purchase based on order subtotal. The majority of our orders ship the same day they are placed. Standard shipping is 3-5 business days through USPS. Heavier and Larger items are shipped UPS ground averaging 5-7 business days for delivery.

For your protectionwe pack all blanks in pvc tubes and insure them to make sure you are covered. For more information on shipping and packages see our "Procedures".

Order SubtotalEstimated Shipping
$0 To $19.99$6.95
$20 To $94.99$8.95
Retail Orders $95 & UpFree Shipping!
Wholesale Orders $0 to $94.99$8.95
Wholesale Orders $95 to $499$9.95
Wholesale Orders $500 & UpFree Shipping!
*Rates listed here are subject to Oversize & Blank Packaging fees.
Oversize / Blank Packaging Fees still apply for orders that qualify for Free Shipping
Get Bit Outdoors reserves the right to apply oversize fees where applicable.

International Shipping

We ship worldwidethrough USPS, UPS or DHL. When shipping your package, we will select the best shipping option based on the package size, weight and price point.

Our international rates are based off of the order's subtotal. We are constantly working to keep our rates as accurate as possible but due to the nature of international shipping sometimes there are differences in actual shipping.
*If there are any differences we will contact you before shipping your order.

Order SubtotalEstimated ShippingShipping Method
$0 To $50$19.95USPS/UPS
$50 To $75$23.95USPS/UPS
$75 To $100$25.95USPS/UPS
$100 To $150$29.95USPS/UPS
$150 To $200$35.95USPS/UPS
$200 To $250$40.95USPS/UPS
$250 To $400$40.95USPS/UPS

*Once the order is placed we will contact you with the adjusted total before shipping your order.
If possible we will always combine your packages.

Any blanks over 7ftwhen shipped will go through UPS or DHL. The cost for these blanks can be anywhere from $80-200 depending on the shipping address, length, and weight. For the best rates, we recommend staying under 7ft. Feel free to contact us with what you would like to order for a more accurate quote. You can reach us at 407-542-7840 or email us at

Oversize Fees

We strive to give you the most accurate shipping rates possible on every order. Unfortunately oversize fees are necessary to help cover the additional cost associated with larger items and the proper packaging to ensure they arrive safely.

If at any point, you feel you are being overcharged for shipping please give us a call at 407-542-7840. We are happy to help.

Oversize ChargeItems that it might apply to...

Heavy and or large items

$12.50Blanks Under 8ft- & Abase
$200.008ft & 6 inches Plus Blanks. Actual fee may vary depending upon length and destination.
We will contact you with actual cost before shipping.
*All oversize fees are applied at the time of check out.
Oversize Fees still apply for orders that qualify for Free Shipping
"Free Shipping" discount applies to base shipping only
Get Bit Outdoors reserves the right to apply oversize fees where applicable.

Drop Ships

In some cases if an item is out of stock and you need it right away we can drop ship it from the manufacture. Some manufactures allow drop shipping but have a drop ship fee associated with them. Please feel free to let us know how we can help.


Returns.Regularly stocked items can be returned for a full refund minus shipping costs if returned within 30 days from the date of delivery. Date of delivery is listed on the tracking info once it has arrived to your door. Orders outside of 30 days but within 60 days are refundable but are subject to a 15% restocking fee. Orders outside 60 days are not refundable. To check that your order is still within 30 days please visitOrders & Returns. Special order/non-stocked items are not refundable.

Refundsare processed with in 4-5 business days upon return arrival of your package. You will receive notification once the package has been refunded and you can expect the funds to be in your account in 2-3 business days depending on your bank. At this time, we do not issue store credit, all refunds and returns will be issued directly back to the original method of payment. All returned items must be in new condition and unused. If they show signs of wear, use, or damaged, no refund will be issued. If you wish to exchange items, please list clearly in the returned package which items you would like to switch to. Shipping will be applied to all exchanges. Please insure any return packages, we will not issue refunds on items unless they make it back to us.

To return your package, please put your items in a safe and secure package and when possible use the original packaging and avoid using envelopes. Please include a note stating why you are returning it. Your options are a full refund minus shipping or to exchange it for different products. On the label please put attention Returns for the name and Get Bit Outdoors for the company. All returns can be sent back to our address below. For additional questions and concerns, please feel free to contact us at or 407-542-7840.

Get Bit Outdoors
1734 Kennedy Pt. Unit 1150
Oviedo, FL 32765

Missing Items or Packages

If your package arrives and is missing products, items are damaged, or a wrong item was sent, please contact us immediately. Any delay in response could void replacement of your product.

If a package ends up missing, please contact your post office first and notify them of the missing package. As soon as you have spoken to the carrier please contact us immediately so that we can submit a claim. Please allow up to 15 days for the post office to attempt to locate your package. Once the 15 days has passed and the package has been marked as lost, we will issue you a refund or send replacement parts out. We apologize but we are unable to send replacement products sooner than 15 days in the event of a lost package. If you need replacements parts right away please contact us. We are glad to help.

If any items are missing from your package, please call us right away. We will check internally to confirm where the mistake was made. Please allow 2-3 business days for us to process all incorrect or missing item claims.

If an item was sent incorrectly, we apologize! Please let us know upon receiving the item. We can often offer a discount for keeping the incorrect item and will get the correct part sent right away. We can provide a return label if you choose to return the incorrect part. Items need to be sent back within 15 days.

Damaged Items

If the package shows up damaged, please open the package to inspect the product. If any products are damaged, please send us pictures immediately to Please include a short note in the email about how the package was received. All replacement parts are sent out free of charge upon receiving proof of damage during the shipping. We will quickly process a replacement for all damaged items. We will processing the claims on our end.

Terms of Service

We are here to help. Please don't hesitate to let us know what we can do for you! For more information on terms and Services, please check out our Privacy Policy.


*Get Bit Outdoors and the brands we carry stand behind all of products. If you have any questions on a damaged item or warranty, do not hesitate to contact us directly.Most warranties for products are handled directly through the manufacture. Get Bit is here to help and is happy to assist in any way we can. Below is a list of manufactures and their warranty contact information. Please reach out to them prior to contacting Get Bit Outdoors.

ManufactureContact Information
North Fork
Fuji & Point

*For all others, please contact for more information and assistance.

Thank you for the opportunity to earn your business.

If you have any questions or concerns, please feel free to contact us. We are here to help, let us know what we can do for you!

Phone: 407-542-7840
Toll Free: 1-866-getbit1 (438-2481)
Fax: 407-542-0500
For General Questions and Quotes Email
For Damaged Products and Returns Email

Blessings & Bullseyes, Capt. Kevin & The Get Bit Team